Head of Programmes

Responsible for providing the lead role on major multi million programmes and projects for a number of strategic customer engagements, driving the development and delivery of client programmes from cradle to grave including engineering changes.

Work with business stakeholders on identifying, validating and implementing concepts, define guidelines for stakeholder management and communication, and align project outcomes with overall business and key stakeholder requirements.

Contribute directly to the overall organization and business strategy both in terms of project delivery frameworks, governance and interfaces with the other functional areas of the business.

Lead, manage and develop their team in its contribution to the achievement of the department’s objectives and provide clear direction and support in the development and delivery of its products.

Ensure progress is monitored, risks identified and appropriate mitigation against non-delivery is invoked. Create and manage programme plan gateways, functional milestones and deliverables, managing constraints to ensure delivery to programme timing and budget with maximum effectiveness to achieve good customer relationships that will ultimately maximise long term profit.

Key Duties and Responsibilities

Manage the team of programme/project managers to ensure projects come in on time, and to budget

Overall responsibility for Programme Management activities across the business

Create and implement best practice programme management vision, strategy, policies, processes and procedures to aid and improve business performance

Ensure that programme management strategies and processes are in place to meet business objectives and operational needs in terms of price, quality and delivery targets and which enables the company to function and compete effectively in the market

Evaluate the challenges faced by the business and take action to mitigate risks and develop opportunities

Contribute to overall business strategy and annual budget process

Take ownership of the programme management policy, guidelines and any associated documents

Initiate and develop creative and innovative programme management processes

Determine, set and deliver goals and objectives for the department within the Business Planning Process in line with the company's strategic aims and objectives.

Monitor, control and support delivery; ensuring systems, methodologies and procedures are in place and followed which result in highly reliable end user experience

Drive high standardisation and of system delivery and ensure actions are followed through to completion in a timely manner

Drive both the project managers and system delivery teams to achieve high standards of product delivery, to both the client and in parallel the customer support teams. Ensuring transparent and clear handover of software and hardware with all associated documentation in place.