Our Vision
"To be profitable by providing High Quality Products and
Services, achieved through a Culture of Innovation, Empowerment and
Responsibility."
Quality Management System
Micro Nav Ltd is fully certified to BS EN
ISO9001:2008 and TickIT Guide Issue 5.5
through our external assessment body Lloyds Register Quality Assurance (LRQA).
Further details can be found on the following websites:
Quality Policy
QMS Certificate of Approval
It is the Quality Policy of Micro Nav Limited to provide the
means by which we seek continuous improvement in the Products and
Services supplied and the Quality Management System.
We understand clearly that quality means conformance to both
external and internal Customer requirements.
We emphasise error prevention and innovative solutions to make
sure that we conform to Customer requirements, first time and every
time.
We are committed to the long-term pursuit of Customer
satisfaction and the improvement in the relationships with our
suppliers.
We are committed to providing an environment that encourages the
retention of staff whilst improving their efficiency and
skills.
Quality Strategy
Micro Nav Limited believes that quality depends on the ability
and enthusiasm of the staff and provision of the correct working
environment. We shall therefore recruit staff who display these
attributes and provide them with the correct tools and conditions
to encourage their development.
We shall provide procedures and utilise methods designed to
encourage correct engineering discipline to our software products
while cultivating the creativity and skills of the individual.
We shall maintain and constantly review our Quality Management
System in compliance with BS EN ISO 9001:2008 under independent
assessment in order to ensure the highest quality service to our
clients.
We shall monitor developments in computing, technology and
methods and shall apply those which are beneficial to our product
and service development in line with our quality objectives.
All policies and procedures are issued by the Directors and
maintained by the Quality Manager in accordance with the
requirements of ISO 9001:2008 and the TickIT Scheme.
All employees including new starters are aware of this policy
statement and are required to observe quality assurance procedures
at all times.
Quality Objectives
MNL has established quality objectives across the Company that
are measurable and consistent with the Quality Policy. High-level
objectives are formulated during the Management Review process to
provide strategic direction for the Company.
Quality objectives for each function are developed to support
the Company's high-level objectives. These may then be developed
into lower-level, measurable objectives for individual processes
and projects.
Project and Quality plans include either project specific or
Customer derived product quality requirements. Product quality
requirements are consistent with project quality objectives.
Quality Objectives are monitored by top management through
monthly reporting, project reviews and management reviews.
Project Management
Micro Nav employs the PRINCE2™ project management methodology
across all projects; it is a project management method designed to
provide a framework covering the wide variety of disciplines and
activities required within a project.
PRINCE2™ (PRojects IN Controlled
Environments - see UK Office of Government Commerce) is a
process-based method for effective project management. It is a de
facto standard used extensively by the UK Government and is widely
recognised and used in the private sector, both in the UK and
internationally, not least because the method embodies many years
of good practice in project management and provides a flexible and
adaptable approach to suit all projects.
A PRINCE2™ project has the following characteristics:
- Continued business justification
- Learning from experience
- Defined roles and responsibilities
- Managed by stages
- Managed by exception
- Focuses on products and their quality
- Tailored to suit the particular product environment
Micro Nav Project Managers follow PRINCE2™ practices and
procedures. The majority of the project management staff at Micro
Nav are PRINCE2™ Registered Practitioners.