Levels of support

Micro Nav provides a web based support desk that it is accessible to all customers in support. The support package also includes multi-level offerings, meaning the customer can choose the level appropriate for them. The levels are categorised as; Gold, Silver, Bronze, below is a summary of what each level of support will include:

Bronze

  • Online help desk
  • Online incident reporting, resolving and tracking
  • Online User Forum
  • BEST User Group invitation for one delegate

Silver

  • Online help desk
  • Online incident reporting, resolving and tracking (priority over bronze)
  • Online User Forum
  • BEST User Group invitation for one delegate
  • Telephone support
  • One site visit for up to three days
  • Supplementary training of up to three days at Micro Nav office for up to two delegates
  • Remote access support
  • Hardware obsolescence advice

Gold

  • Online help desk
  • Priority over Silver and Bronze with online incident reporting, resolving and tracking
  • Online User Forum
  • BEST User Group invitation for two delegates
  • Telephone support
  • Two on site visits of up to three days
  • Supplementary training of up to five days at customer site or the Micro Nav office for up to eight delegates
  • Remote access support
  • Hardware obsolescence advice